Customer Service and Support
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Services and Support Overview
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Travelport and Your Agency – A Partnership that Works

At Travelport, we understand that your agency needs a GDS partner to support you around the clock to effectively serve your clients at the highest level of customer satisfaction. We have highly qualified and dedicated service professionals to meet your needs – whether you use the Apollo™, Galileo™ and/or Worldspan™ system. Our professionals are ready to assist you through a choice of service and support options to answer specific business challenges or address day to day questions.

A Partner for Peak Performance

Travelport provides a portfolio of versatile online and classroom training services to support travel agent development and optimize performance. Online agent support is available anytime through ASK TravelportTM, our comprehensive multi-lingual click and answer knowledge base with over 145 categories of information. Travelport’s Helpdesk and support operation offers skilled professionals to assist travel agents by answering questions and resolving technical issues.

A Partner for Agency Growth and Success

Your Travelport Account Management team will help you maximize your investments and utilize services and technology that best fit your specific business needs. From implementation to growing your business for the future, Travelport has professionals to ensure all areas of your agency operations run smoothly and efficiently.

A Partner that Communicates

Travelport keeps you informed through a continuous stream of communications on product updates, service advisories, current industry trends and training. We gather agency feedback through our Tell Travelport survey for support, service and product improvements across the globe.

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